Eversolo Streamer Help!

I sort of agree. Seems there was one guy on the forum who got an A6 for his dad and it went south after a firmware update and wouldn’t recognize his USB connection anymore, turning it into an expensive paperweight. He never was able to get it resolved and I think he basically ate the cost of the device. 

Now, I’m sure there are others who bought one and have had no issues. Good for them, but these days it seems if all the YouTube reviewers are pushing something then THAT is the one thing to stay away from. 

Eversolo must sell a lot of streamers and DACs. Good for them, but as we know too often, we are taking a chance buying Chi-Fi if we ever expect warranty or out of warranty service. That’s just a risk choice individuals have to navigate and decide upon for themselves. 

I ended up buying a WiiM Ultra after being surprised that their Mini hockey puck streamer was as good as most Raspberry Pi "homemade science experiments" at the time (remember when those seemed like a logical choice?), and eventually I will add an external DAC (probably when Schiit upgrades the Bifrost 2/64 so at $849 it sounds better than their $349 Mimir DAC), but maybe not quite as resolving as their Gungnir at $1500. 

I’m not bashing Chinese made goods - some can be excellent - only saying that warranty service is always problematic for most any brands, and harder when they are in China. Mere competency these days is touted as a luxury. 

Our "throw away" society mentality doesn’t help, but that is where we are. If you buy a $2000 device and it dies after one or two years are you going to get it repaired if it costs you ~$1000 to do so? Probably not. You just move on and buy the next big thing being touted by YouTube or Stereophile Magazine. 

One reason I went with a WiiM Ultra is because their parent company has access to a lot of programming power - real people doing the code, not A.I. - and if an issue is software related they can put the resources needed to fix it to bear on that issue, something smaller niche companies can't do, even if the niche company's hardware and engineering design is the best of the best. And today, other than playing vinyl, software rules everything in our lives. 

I mean if the guy's dad's A6 was hosed by a bad firmware, then that should have been fixable with vetted code. Yet Eversolo never did. To me that is a non-starter on buying anything from them. 

 

I have an A6 - original for 3 years now- without any issues. I know quite a few folks have Eversolo products without any issues.

That said, have you tried connecting your device to the internet via Ethernet?

regards,

Manu

I have an A8 and stream using Amazon Music and have experienced none of the problems that you describe. 

Did you purchase it using a credit card with Return Protection that allows a return up to 90 days when seller refuses a return?

Here’s a list of some that do: 

1. Amex Platinum 

2. Amex Gold

3. Amex Green

4. Venture X

5. CNB Crystal Visa Infinite

There are others, but I think the benefit is $300/purchase up t0 $1000 annually. 

I had an A6 for around a year, then had a terrible experience with their customer service. Similar to yours. I have sworn off ever having another Eversolo product. 

I initially moved onto Innus (very good) and now have an Aurender N20. I have no plans to change for a very long time.

Just to be sure, this "digi-static" issue only happens on playlists (Tidal and Qobuz) but NOT when playing an album streaming from them via the Internet? If you play some long compilation album or a live show having around 30 tracks, does it happen then? If only on playlists - and on both Tidal and Qobuz - then maybe there is something in the software that really is causing it. Strange that it doesn’t occur on any of your other devices though. I’m not a programmer nor privy to how these servers communicate with our devices, but obviously "something" is not right. I hope you can get it resolved. You can’t be the only person creating playlists for listening, so maybe this issue is out there somewhere in other support forums. 

If the DMP-A8 is only 5 months old, can they not (will they not) replace it under warranty?

As dxbwineguy said above, take wi-fi out of the equation just to eliminate it as a problem point. Perhaps also take it over to a friend’s house and play your playlists using their wi-fi router and/or ethernet.  

To properly sort this out and identify if it is Tidal and Qobuz instead of your A8, *maybe* buy another A8 from Amazon. Play your playlists through it. If the problem doesn't happen then at least you will KNOW that the issue is your A8 and can't be blamed on Tidal or Qobuz. Then send the test one back to Amazon within the 30 day window for a refund. Contact Eversolo and tell them your testing showed in no uncertain terms that the A8 you have does have an issue. 

But if the brand new A8 has the same problem, well, you might be screwed. Still, at least you would know.