"I assume that the customer paid for goods and then refused delivery. Why not just deduct your cost of the transaction from the refund owed?"
As I said in my post, Fedex delivered the goods THEN billed him for taxes later so he already had the goods and refused to pay the tax and fee that he was responsible for. He was given the choice as to what carrier he preferred too. I assume that Fedex does this so they don't have a pile of package stuck in Customs. This is the 1st time I've ever experienced this. It wasn't an Audiogon transaction but I wanted to share this info in case it happens to someone here.

