Is Qobuz Customer Service an Oxymoron?

@robert1234 

Thanks for your post above  

I agree that the combination of ignored requests, poor communication, and lack of effective solutions has led to widespread dissatisfaction with Qobuz customer support.  I also use QoBuz and like it very much.  

I understand that customer support services are difficult and expensive.  I emailed Qobuz and recommended they review their procedures and see what can be done to make improvements to their customer service.  Thanks. 

@hgeifman 

I’m starting to doubt that Qobuz has any customer service at all. I’ve received a few emails from them, but they aren’t really responsive to the last email I sent so they may be AI. One of them asked how I paid for the account so they could use that to track it. Great, now we’re getting somewhere. I sent them screenshots showing the exact details of the charge with reference numbers on my Paypal account. That was a week ago. No response. I’ve sent a couple follow up emails. No response. Also, the phone number you posted doesn’t work.

I’ve tried to be patient and give them the benefit of the doubt regarding their customer service, but at this point I’d say it’s abysmal. I imagine there’s a way to get Paypal to stop paying them and then I could open a new account. But what’s really riding on this is some 500 albums and a ton of songs that I’ve favorited over the years. It would be crushing to lose that.

Thanks for your interest and tips.

@robert1234

I emailed Qobuz using both of their email addresses and wrote: “Please review this Audiogon post. This is not good PR for Qobuz, and I suggest you contact robert1234 as soon as possible to resolve his issue.”

I included your post above and the link to your Audiogon thread. Thanks!

@robert1234 

One more suggestion:

Changing your Qobuz account email can sometimes cause login issues, especially if the system hasn’t updated your credentials properly or if there’s a temporary glitch. Many users have reported similar problems, including not being able to log in with either the old or new email and not receiving password reset emails.

What You Can Try

• Double-check both your old and new email inboxes (including spam/junk folders) for any Qobuz messages.

• Try logging in on both the Qobuz website and app, as sometimes one works when the other doesn’t.

• Attempt the password reset process again, ensuring you’re entering the exact email you used for your account.

• If you registered via Apple, Facebook, or Google, try logging in with those methods if available.

If That Fails:

If you still can’t log in and aren’t receiving password reset emails, this likely requires manual intervention from Qobuz support. Their help center advises contacting customer service directly if you can’t resolve login or email change issues on your own. Some users have reported delays in support responses, but submitting a ticket is necessary in these situations.