Aurender N10 connection with the network

I have two Aurrender. It has never been more complicated than to plunk it down. Plug in the (I use a WIFI extender with a short Ethernet cable to Aurender), turn on the unit. It lights up and as I remember gives you a code to enter on your phone / pad. Then you set up from Conductor.

To help, we need exact details of what you did and what the Aurender is saying.

It is very strange your Aurender N10 does not connect to the network.

please do not panic. Since you already rebooted your modem and router, please power down the N10 for 10 minutes and restart it. Ensure all Ethernet cable connections are tight. Please confirm the Conductor App connects to the N10.

if N10 still does not connect to the Internet, please send an email to [email protected].

please keep us posted

You said your “ Now the HDD’s are doing a restore”. Does that mean your Aurender N10 is connected and working?

Please keep us posted. Thanks.

Plug a laptop into the same CAT5 cable that goes into the Aurender.  See if you have Internet.  It could be the cable or bad port on the switch.

I hope the above suggestions help you get your Aurender N10 to connect to the Internet.  I suggest you spend no more than one hour working on this issue (and maybe less).  

if N10 still does not connect to the Internet, please send an email to [email protected] and ask for help.   Please keep us posted.