Resurrecting this slightly old thread. Any closure on this?
New Zu Audio Soul Supreme Speakers
Hey All,
Just got a new set of Soul Supremes...finally after a long wait to match up with my Undertone. All in American Walnut!
https://photos.app.goo.gl/oCWkegRgbAed85a47
Still getting used to the sound - good, detail, imaging and dynamics. But have noticed what seems like some slight quality control and/or consistency issues.
My Undertone has great looking veneer, but came with a non trivial gash in the veneer. Zu was cool enough to create a small discount for the issue to apply to my Soul Supremes. The speakers then, came with some small but questionable changes to the construction. Instead of clean looking buttoned screws for the connector plate that is used on all other products...they use larger Philips head screws that don’t seat flush. Im told from Zu thats the new standard? Also the veneer doesn’t seem to match the quality previously used on the Undertone.
Anyone else recently picked up speakers from Zu and having the same experiences?
Just got a new set of Soul Supremes...finally after a long wait to match up with my Undertone. All in American Walnut!
https://photos.app.goo.gl/oCWkegRgbAed85a47
Still getting used to the sound - good, detail, imaging and dynamics. But have noticed what seems like some slight quality control and/or consistency issues.
My Undertone has great looking veneer, but came with a non trivial gash in the veneer. Zu was cool enough to create a small discount for the issue to apply to my Soul Supremes. The speakers then, came with some small but questionable changes to the construction. Instead of clean looking buttoned screws for the connector plate that is used on all other products...they use larger Philips head screws that don’t seat flush. Im told from Zu thats the new standard? Also the veneer doesn’t seem to match the quality previously used on the Undertone.
Anyone else recently picked up speakers from Zu and having the same experiences?
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- 44 posts total
I verified that Zu used the flat Phillips head screws for some builds when their standard backplate fasteners were unavailable. Zu is back to using the prior screws. Anyone who got speakers with the Phillips heads shown in the OP's photo can request a replacement set. Just send a request, along with your delivery address, to [email protected], and the speaker you are asking replacement screws for. Phil |
Took numerous emails back and forth with Garret before Zu agreed to provide the correct fasteners. I was shocked that a company based on aesthetics, maybe , arguably, more so than sound, would use such cheap looking and improperly fitting fasteners. But had the full assurance this was the new construction method. I found it strange that the new Soul released soon after my purchase used the correct fasteners. Anyway, glad to see they fixed the issue...hopefully without drawn out email arguments to get them 🤣 I saw today Zu discontinued the Soul Supreme and many others....seems to be all replaced by a Dirty Weeknd box filled with some concentric driver. Hope all works out for the company...glad I got my Soul Supremes while they are still in business!! They are fun speakers, but you absolutely need a subwoofer. The undertone has been great paired with the Soul Supremes. |
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- 44 posts total