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Another Dealer sets the Bar LOW

Just wanted to post my most recent experience with a dealer and new speakers. Went to get a pair of speakers and got talked into (my fault) what must have been the last new pair of a now discontinued speaker. Great deal (I thought) but got them home and their size and requirement for more power caused me concern. They are great speakers just a bit LARGE for some set-ups.

I went back to the dealer less than two weeks later (the earliest I could make the journey) and asked if I could trade them back in. I explained they were not working in my set-up.

Mind you I have purchased several things from this guy - I have been a good customer (again I thought). His idea of a deal was he would give me $700 less than what I paid for the floor model speakers against full retail for another set that would work better in my home.

The good news is in the end it all worked out and I am happy with the speakers and a new integrated I bought on Audiogon (more power). Thanks Audiogon and all the members for re-engineering the market and idustry to make it better. Retailers like this guy need to adapt and offer a higher level of service to survive.
patriot
jaybo
4,478 posts
 
store policies(even posted ones) ultimately have to comply with consumer laws in any state. these discussions need to happen before you purchase anything.
goatwuss
877 posts
 
"I think after having been in this hobby for some 30+ years----I just know what to expect from a dealer. That translates to : expect the worst and maybe,be suprised, if that doesn't happen."

I'm sure that this is the case with many dealers - but there ARE some great dealers out there who will bend over backwards to make their customers happy, and provide excellent service and support. One of these such dealers is Goodwins High End in Waltham, MA. At Goodwins, expect the best, and be surprised when they exceed your expectations.
bartokfan
664 posts
 
All dealers should back up their products.
If you take the speaker home, and you don't like it, they should give you back a 100% refund, WITH NO FRIGGIN HASSELS!!!
IOW if I were going to buy a speaker at a local dealer. I'd say at the end of the demo, "Ok I'll take them provided you give me back 100% of my money" AND GET IN IT WRITING IF YOU DON"T KNOW THE GUY WELL.

I believe Tyler offers a money back guarantee. Which to me is UNREAL for a Inet dealer.
From my 30 yrs experience, I believe Ty is the only dealer I've seen offer a full money back policy.
The guy is a champ for giving a trial period and refund.
The thing is he knows well, that once someone hears the Seas, its love at first hearing. So I expect his returns are less than 1% of sales.
kck
184 posts
 
PaulBurke, the experience you had with the SimAudio people (not the dealer) reflects very closely something I went through with the AudioAero NorthAm distributor. And, as was your reaction, I will never touch anything from those guys.

I have also experienced good to great dealer service and there is no reason for these other jokers to continue to exist. A dealer local to me, who is also on Audiogon but not frequent, let me buy a brand new item (admittedly not very high $$) and return it for full cashback when it did not work out. No hassles whatsoever.
evita
112 posts
 
From my 30 yrs experience, I believe Ty is the only dealer I've seen offer a full money back policy.
Zu Audio, Decware, and others do the same thing. Many of those advertising re-stocking fees will also wave them if you have verifiable references & feedback.
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