Great Customer Service

Dave, very few companies will stock specialized parts for their older products. I once read that Quad did this for their classic planar speakers, but for the majority of the other manufacturers, it is a non issue. Asides from this, some speaker manufacturers match their drivers to a certain spec that eventhough you might be able to get a replacement, not from the manufacturer, unless you change both the left and the right and someone is willing to match them to close tolerances, your speaker will sound faulty. Are the VMPS speaker drivers sticking out of the cabinets or are they sunk in? If they are sticking out, it should not be too difficult to cut a larger hole with a electric jigsaw...just need to be very careful. If you like the speakers so much, why don't you get a small router set to make the job easier...and you can use it later for other DYI projects.....Another option, check Madisound and tell them the specs of your driver, I am sure they can help you match something close.
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The best customer service I have ever experienced is the Etymotic research people. I bought a pair of E-6 ear isolator earphones, and one of the silicon body molding became frayed, I do not know how. When I called them, they sent me an RA number, I shipped it to them, I got the back the week after. Both of the body molds had been replaced, as well as the ear tips and they ran a full test. All free of charge and out of warranty.

Bemopti123, yep..thats what I am going to do. The bass driver is not set-in which will make the job much less a pain.

I do still find that any company that does not stock replacement parts at only 1 year out of warranty to be somewhat poor as compared to a company that can still service a 12 year old amp as if it were one of their new products. Five star's for Krell--Three star's for VMPS.

Dave

I am glad to hear that Krell provides good customer service and that people have had a good experience with them. I can't say the same with Mark Levinson. Had to send in an amp for repairs and they took 6 months to do it. I just got it last week, hooked it up, and it still doesn't work. Now I have to send it back in. I would have thought that a company like this would have better service. I am extremely dissapointed and would not buy another Mark Levinoson component ever again. On the other hand, I've had great customer service from Classe and Plinius.

I've had two experiences with Krell on equipment I bought used - both times the service was exemplary. Quick turnaround, worked perfectly, little or no cost to me. Coupled with liking Krell amps a great deal, I'm not surprised Krell is an industry leader.

Jzzmn88....haven't you noticed that ML has ceased its operations in CT and previous to that, they seem to be having timely delivery issues with repair gear. Although ML and other great manufacturers can claim state of the art in many aspects of sound reproduction, as long as they are working reliably, once they take the path of becoming more "efficient"...there is not turning back. ML is one of the major manufacturers that have taken this path...People will defend their gear, if they have ML, but after these announcements, I think Agoners are unloading their MLs quietly.

PS: No world class manufacturer can claim that position unless they back their gear with as great or better after sale services, as their reputation allows.