2. misc-audio
  3. 1119359867

Which companies also offer good service??

I just thought it would be interesting for Audiogoners to share their experiences both good and bad when is comes to service. I think when spending the kind of money we do on audio equipment, service should be a big factor.

Thiel - Good. Just recently I sent in a speaker for repair and the folks there just couldn't have been better. All the way from the customer service to the actual repair work I had done to the cabinet, which came back looking like new.

Mark Levinson / Madrigal - Bad. Tried to get an updated EPROM chip for my preamp and was told we don't have anymore. My preamp is only 6 years old and the manual says you can get this for free. I also asked about upgrading my DAC from a 36S to a 360S and was told, we don't upgrade "legacy" products anymore. The 36s is only one generation old. Not a company I want to have thousands of dollars tied up in equipment with.
dewinkle

Showing 1 response by snofun3

snofun3
601 posts
 
Transparent - yes you pay a lot for the cables, but they'll do whatever they can to help. I had one cable where the cable came out of the network box - they said send 'em back - warranty - I said - I didn't buy them new, and they're about 3-4 years old - they said - don't care, we'll fix them with new generation network boxes, and pay the return shipping. Spectacular service.
Bryston - first class outfit.
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