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What do I do with a FedEx claim denial?

Well, I have just had my first bad experience with FedEx. I recently sent an item back to the manufacturer for service and the remote was damaged during shipment. I asked for a letter from the manufacturer confirming the damage and the $200 replacement cost. The package was insured for $1000. I sent the letter in with the claim form to FedEx. As expected, FedEx denied the claim. The remote came loose from its compartment in the foam packing material during shipment and cracked. There was no visable damage to the box. What recourse do I have other than to get a lawyer? Hardly seems worth the effort for $200. I definately plan to cancel my FedEx account but then I will have to use UPS which is probably worse. Isn't this kind of thing the reason you buy insurance?
mchd1

Showing 1 response by perfectimage

perfectimage
406 posts
 
There is an implied warrenty that they will get there in one piece even without the insurance. Give your local attourney generals office a call. There is one in every state and information will have the number. This is an organaztion designed to help people in your situation.

I went head to head with a lawyer of a car repair bill and with the help of the Attourney generals office I embarrased in court and won the case clean. there is also the better business Burue.

At the very least they will tell you what you need to do to fight them. At the most they will help you do it. Either way its worth a simple phone call.
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