What companies have gone above and beyond?


I have had a few products back to the manufacturer for different reasons. Some companies have been fantastic to deal with while others have been a disappointment. Sota was so good I couldn't believe it. Aragon was almost as good. What companies have you dealt with that provided exceptional service?
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Showing 1 response by sean

The companies that come to mind right off the bat were Bryston and Sunfire.

Bought a used Bryston amp sight unseen that had been used as a piece of pro sound reinforcement gear. It was beat to death and severely damaged. Dennis at Bryston USA fixed it to better than new factory spec. I did have to pay some nominal fee for a chassis due to Bryston not covering physical abuse, but it was a real bargain for the amount of time, effort and parts that went into repairing that "beast". Dennis had told me that it was the WORST looking amp that he had ever come in for repair. The whole ordeal set me back something like $120 or so including return shipping.

I recently sent my Sunfire Signature back to the factory for an inspection. After discussing some things with two different customer service reps, they gave me a rundown on what could be done. As it turns out, Sunfire did several upgrades and a few modifications to better suit my needs, packed the unit up in a fresh box and sent her home free of charge. Can't beat that with a stick. They've also told me how to do some simple internal modifications to my TG II over the phone. Ya gotta luv these companies that work with you AND do it at your convenience. Sean
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