Almandog, when you emailed VPI, did you email the company or did you email VPI Forums. I bet if you utilized their Forums like you are doing here, someone would be able to solve your problem for you. I’ve had a Classic 2 Special Edition with the Unipivot arm like yours.for a few months now. They have been helpful on the Forums, answering any questions I sent in. Even the company owner responded. I’m guessing the possible problems mmai suggested might be the cause of your issue or something else simple that should be readily corrected at little or no cost.
This was my first tonearm setup and it took a minute to get everything correct and balanced, and the process was a bit scary. I know if I could get it right you can too. I had a B&O tangential tracking turntable for many years, thus avoiding having to learn this procedure. The were a couple good YouTube videos to consult too to help you pick up any possible mistake in setting yours up. Good luck.
This was my first tonearm setup and it took a minute to get everything correct and balanced, and the process was a bit scary. I know if I could get it right you can too. I had a B&O tangential tracking turntable for many years, thus avoiding having to learn this procedure. The were a couple good YouTube videos to consult too to help you pick up any possible mistake in setting yours up. Good luck.