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UPS Shipping/Damage Claim policy experience

For your general information:

I made a claim to UPS regarding an item bought through A'gon. It arrived in what I call 4/10 condition; the shipper (a newbie) says he sent it in 8/10 condition.

I made a claim to UPS, preferring to believe the shipper that the item arrived damaged.

Apparently, in the eyes of UPS the machine still belongs to the shipper and will only pay him. Moreover, they refuse to have any scale for damage. If you send it to them as damaged, you better consider it totaled since you are unlikely to see it again.

In my case it would have been better to pay to have it repaired independently; it would have been more money out of my pocket, but I feel I would get a semblance of what I paid for. Now I may not get the item back and the shipper will end up with my money twice!!!

Hope this never happens to you, but beware of who you choose to ship with. For me, it's now always going to be the USPS.
mrfonda

Showing 1 response by roccl007

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roccl007
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From my experience UPS is a real CRAP they lost a Mephisto Drive years ago, denied their responsability and offer me a basic 100$ refund that i did not accept because i went in court with tem it took nearly one year and i won over UPS because of the international rules regarding their responsability and during one year they lies to my trying to escape their responsability.
Mister Brown is a kind of para military that do not have any respect for their customers...
UPS NO NEVER (got good result with satandard USPS depending of the weight of the products)
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