I have had two products broken by UPS. It is best not to ship heavy packages via UPS, as they have a reputation for breaking heavy things.I had a $2,000. used amp (3,500 new) broken. I had the shipper write a letter stating that the amp belonged to me and that I should receive the insurance payment.UPS wanted me to show a catalog with the price listed. I explained the high audio was not sold from service merchandise catalogs. After almost 90 days I sent a letter to UPS stating that since they insured their own packages,I felt the Insurance Commission and the Attorney Generals office in the states where both buyer and shipper lived should know just how UPS does business. You guessed it, payment delivered to my door in two days.If your seller won't cooperate, just demand your money back and move on. The earth is a sphere so what goes around, comes around.
UPS Question/Problem
I bought a center speaker from a seller who stated he'd insure it for replacement value of $1,600. I paid $600 because it was used and had a "nick" on one corner. Speaker came in horrible condition, don't know if it's shipping or deceitful seller, but seller claims "as new" when shipped. Speaker trashed due to broken cabinet. Called UPS to make a claim, they say the seller has to file the claim? Now seller says he'll file claim and give me my $600 back, and I presume keep the extra $1,000!!! He's now stating he only insured for $600 and doesn't remember telling me otherwise, though I have the email to prove it. This seems like fraud on sellers part? Don't I now own the speaker since I paid in advance (including shipping and insurance)and received shipment? I bought and received a speaker, now I get tossed aside and the seller makes an easy $1,600? This doesn't seem right. UPS screwed up MY speaker, aren't I the one due compensation with a replacement speaker?