Love ROON and I hardly use the organization features or even search. The things I use most are Convolution files, Parametric EQ, zones, and recommendations. I have 4 zones that are used throughout the house. I do not use WiFi and have relied on PowerLine Ethernet distribution to rooms that do not have direct Ethernet. I also have a ROON Core server that is installed on a $400 DELL Optplex server. I use ether Sonore OpticalRendu for Fibre streaming or RJ45 Ethernet streaming. No WIFI allowed.
With regards to ROON customer support. I thought they were great. I noticed a problem with CPU usage going crazy when the ROON Client was opened while music played. This was around 2AM PST. I posted a question on the ROONLabs Forum and I got an immediate response from some ROON tech in London. He/She and I worked out the solution in a matter of an hour or 2 via Forum posts. The issue (for both PC and MAC) is that some video drivers get messed up with computer OS updates. In my case, NVidia drivers. The ROON guy even found be the proper NVidia drivers to keep around for future OS updates. Great support.
With regards to ROON customer support. I thought they were great. I noticed a problem with CPU usage going crazy when the ROON Client was opened while music played. This was around 2AM PST. I posted a question on the ROONLabs Forum and I got an immediate response from some ROON tech in London. He/She and I worked out the solution in a matter of an hour or 2 via Forum posts. The issue (for both PC and MAC) is that some video drivers get messed up with computer OS updates. In my case, NVidia drivers. The ROON guy even found be the proper NVidia drivers to keep around for future OS updates. Great support.