Timbernation Platform Problems


I recently bought a 19" x 19" x 2" maple platform from Timbernation. The plan was to use this platform with my Zoethecus amp stand for supporting my ARC Ref110 amp. When I received maple platform one of the sides was not properly planed down. The surface is irregular and rough. I will try to post a photo or two soon. 

When I contacted Mariah at Timbernation via email here is the response I received: "I showed Chris the pics and he said that it will fit into your stand just fine. Did you try it yet? You will be able to put the unfinished side down into your stand and the finished side will be facing up." 

I expected a maple block that was of high quality and not one that has significant imperfections on one side. Has anyone had any similar experiences with Timbernation? Should I just accept this? Any input or advise is appreciated.
pilrem

Showing 2 responses by trelja

@geoffkait "Timbernation has long history of disgruntled customers."

I've never dealt with the company, and for that very reason.  Many threads over the years regarding the complaints against this outfit have come up.  When I saw this thread sitting here my first thought was, oh boy, another one?

I guess the owner mostly gets it right, as he's kept up the operation for a long time.  But he's obviously gone through several periods where things go mostly (and very) wrong.  And these are not the onesies and twosies most companies encounter.  Folks seem to like the product all in all, but for me, I've read too much to go near it
@grannyring Hoping your order falls into the great category.  Fingers crossed...