Taking the bad with the good


While many of us share what we think are good components and combo's of gear, is there any specific system(s) that you've heard that you thought was utterly attrocious ?

Personally, one of the worst "mega-dollar" systems that i've ever heard was the demo system that Linn used here in Chicago at Hi-Fi '99. It was actively tri-amped using the infamous Linn CD player, their "flat as a pancake" sized power amps, Linn speakers, etc... The sound was SO "flat & sterile" that it made me think that i was in an elevator listening to a piped Muzak.

This all started out with the Linn rep's giving us a big schpiel about how technically excellent this system was, what the benefits to using components from one manufacturer were, how "system synergy" could be maximized, etc... This went on for some 20 - 30 minutes. Quite honestly, i was surprised at how full the room remained during this WAY too long of a sales rap. Finally, they ended up playing some music.

As i mentioned, everything sounded as if it had been "bleached" i.e. the music had no body, soul, colour, feeling or dynamics. By the middle of their first selection, over 60% of the crowd had turned around and walked out of the room. My brother and i stuck around as i wanted to give them the benefit of doubt. Onto the next selection. More of the same. Even more people got up and left. By the end of the demo, there was about 20 - 25% of the original crowd left.

I ended up talking to one of the sales reps and told him what i thought. I did this to let them know that they might want to try listening to the system from the consumers point of view / listening point rather than near the equipment or off to the side. Obviously, in my opinion, something was drastically wrong.

First of all, he did not know what the term "sterile" meant. He then went on to tell me "well, you're probably just used to listening to coloured equipment. Now you know what real music sounds like on accurate equipment." My only response to him was that most of the crowd must not like "accuracy" either, as they all split right away. If they were there to sell their product, they were doing more harm than good. Otherwise, the room would have still been full and people would have been asking "how much" and "where can i buy" rather than mumbling under their breath and heading for the door.

Anyone else have a similar story / experience ? Sean
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sean

Showing 1 response by tobias

I have heard a few underwhelming but expensive setups so I know what you mean by your question, but it strikes me that what really got you here was the salesman's refusal to listen, both to you and to his system. Which is perhaps ironic considering what he sells and Linn's own frequently-stated commitment to the music. But I see several factors at work, and here they are as quick as I can:

--Nobody expects first-class sound "under show conditions," even the pros. This is too bad as more could probably be done. Some demonstrators do manage a good job, investing in a large room, absorbers, diffusers and time-consuming experiments with placement. This can all get very costly.

--Ears get tired just like the rest of you and in synch with the rest of you too. Show demonstrators are under real pressure; their main goal is to get the kit set up fast, then get at least some sleep. Ears don't get rested. In my view everyone should have a 24-hour break between setup and opening, preferably out in the woods.

--The famous "subjective judgment" blind spot which you so clearly describe. Lots of people in audio have it, and Linn people are quite special that way, their slogan is "the only sound," and their Scots singlemindedness is both maddening and charming. The system doesn't sound good to you because "you don't know how a good system should sound". Yet their ads in the past have encouraged you to trust your ears. It's enough to make you want to run for the woods, which might do everybody's ears some good come to think of it.

For anyone building a high-end system Linn equipment is a must-listen if you can stand the pitch. I have heard the same system you describe, in Montreal, and I thought it was terribly disappointing there too, and much too loud. Other, lower-key demos of lower-end rigs have been much better.

And to answer your question at least a little bit, I would say that every single home theater demo I have ever heard at a show has had poor sound and a high price tag.