Soundsmith's turnaround time?


How long have you guys had to wait to get your cartridge back for repair/retip?
Sent 2 of mine on December 1st 2009. No status update and no response to my emails. Called twice and "will look into it and will get back to you".
Still nothing.

Anyone can share their experience on wait time?
smoffatt

Showing 1 response by jmowbray

I just had my Shelter 501 II rebuilt at the $250.00 level and am a completely satisfied customer. When I initiated the work, I was given an estimate of how long it would take and they completed the work within the estimated timeframe. My suggestion is to be patient and not bug them until they have exceeeded the original time estimate.

You have absolutely nothing to gain by rushing a master craftsman and I can only imagine what his reaction would be if someone was pestering him as busy as he is.

Jack