Soundsmith's turnaround time?


How long have you guys had to wait to get your cartridge back for repair/retip?
Sent 2 of mine on December 1st 2009. No status update and no response to my emails. Called twice and "will look into it and will get back to you".
Still nothing.

Anyone can share their experience on wait time?
smoffatt

Showing 3 responses by jaspert


04-19-10: Ebm
I only upgrade my cardridge when its time no retip . I guess thats the only company.

You are making an apple to apple comparison with your earlier derogatory comment. Soundsmith helps to revive many current and some old wonderful much cherished cartridges like Grace F9, B&O, etc and all this for a real world price. The company is an real asset for many vinylphiles at home and abroaad.

How is this comparable to you sending your Transfiguration Orpheus to your dealer/importer for a replacement/refreshment/retip or whatever..
Correction.I meant to day " you are not making apple to apple comparison..." with my earlier post.