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Some Tips on UPS claims

Having just gone through the ordeal of a ups claim, I thought I would pass along some tips for my fellow audiogoners, 1. ups at first will always deny the claim, usually insuficient packing, 2. you must have original bill of sale for merchandise showing price, 3 only the sender collects, so if you are a buyer, try to work this arrangement out with the seller in advance of shipping in case there is a problem, 4. don't insure for more then the original receit of purchase, you won't get it, and finnally, be persistent, you will have to deal with several people to finnaly get it done, and it will take awhile, at least a month, I hope this helps !
128x128samski

Showing 1 response by ed_sawyer

ed_sawyer
588 posts
 
Jeff, definitely file a claim in court (small claims) and that will get you a *definite* timeline to get it resolved. In fact, that should be the first step, file it the same day you file the claim with UPS/FedEx/etc. usually what happens is you get a check a few days before the court date. Also, I'd hassle them daily on their 800#, if it was me. Be the biggest PITA you can - that's how things get done, it seems.

-Ed
(lucky so far, no real damages that haven't been covered eventually)
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