Shipping - Who's Resposible for Receipt of Item?


Small item transaction. Buyer sent funds and I shipped the item regular post with tracking. The on-line tracking indicates the item was received, but the buyer does not acknowledge receipt. If the item does not show up, what is the next step? Do I refund his money and I take the hit for the lost item, or is he responsible. Looking for advice.
brf

Showing 1 response by imin2u

I ordered an expensive ($1400) vintage amp from voodoo audio and told them to request a signature at my end. I required the signature becuase there is (still) construction across the street and a rather large box at my door step may be enticing.

Well, I guess I was right. Voodoo sent it with tracking ONLY (no signature) and I don't have it. Voodoo is claiming no responsibility and I've had to get a lawyer involved.

I must say, the responsibility should be with the seller and all large sales should require a signature.