Shipping - Who's Resposible for Receipt of Item?


Small item transaction. Buyer sent funds and I shipped the item regular post with tracking. The on-line tracking indicates the item was received, but the buyer does not acknowledge receipt. If the item does not show up, what is the next step? Do I refund his money and I take the hit for the lost item, or is he responsible. Looking for advice.
brf

Showing 1 response by edesilva

I started a thread like this a long time ago, and my ultimate conclusion was that unless otherwise agreed to, the risk of loss in shipping was with the seller. Anytime I sell anything, if the buyer isn't paying for shipping with signature service and insurance, I make very clear that they bear the risk of loss/damage in shipping.