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Problem w Esoteric SA-10- send in or fix locally

My Esoteric SA-10 has recently developed problems. The transport first became noisy, mostly when playing SACD's. Most recently it is giving me a "disc error" on the display, and won't read discs, again only on SACD's. When it does read one, it will have intermittent split second audio drop outs, as well as put out short blips of distortion.

My question is this- I am not the original owner, so it is not under warranty. Shipping it is costly. UPS is around $90.00 including $3500 of insurance (the box is huge and heavy). This won't include my return shipping, or the cost of parts and repair. I am also nervous about putting it in the hands of UPS or FedEx.

Should I take it to a local tech I have experience with who I have confidence in and is reasonable for costs for repairs? OR should I bite the bullet and roll the dice shipping it to Esoteric and back? It could be something relatively simple that is cheap to fix anyways.

Any thoughts?
mekong56

Showing 2 responses by mekong56

mekong56 OP
137 posts
 
Buconero117-
I do have the original packaging, which is actually triple boxed, by the way. That is one of the reasons it is expensive, as it is an oversized box at 30" x 24" x 18" and heavy at around 45 pounds.
mekong56 OP
137 posts
 
Thanks for the posts guys. I have decided to bite the bullet and send it into Esoteric.

Fplanner2010-
I couldn't agree with you more. It will give me peace of mind from this point forward having it sent into Esoteric.

I will post again after I get it back from them.
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