I am a current though not future customer of Parasound (I am choosing to go a different direction with my amps). From my experiences, Parasound offers outstanding customer service. I have dealt directly with Richard S. and Paul B. They went out of their way to first get me an in house demo unit of the A21 amp then did everything they could to give me a new replacement unit after I expressed concern about havin to wait for a repair.
Every company has their share of happy customer and unhappy customers. With forums such as these, news travels pretty fast so companies will not be able to to survive if they continue to offer poor customer service. My feeling is that Parasound is one of the good guys.
Every company has their share of happy customer and unhappy customers. With forums such as these, news travels pretty fast so companies will not be able to to survive if they continue to offer poor customer service. My feeling is that Parasound is one of the good guys.