Krell Service

Excellent service some of the best I ever had. Takes a few days longer but unit came back newer than sent. They even cleaned up a CD player and brought it up to spec for free and it was 1 1/2 years out of warrenty. Nice guys!

Hiend2, time is really a small price you have to pay and your unit will come back better than new. Krell service is top notch. Does it really matter how long it takes to get the unit back. My only concern would be that it is fixed right the first time. No need to stress. I'm happy that I can afford Krell.

Togo, sometimes Krell gets busy and takes a long time to respond. I'm waiting on a Krell CDP to be replaced. It's been two weeks with no real reply.

Other times I had with them have been a pleasure. I think they maybe short staffed now.

Anyone else know anything?

I heard from Krell last Friday after 4 weeks of sending my failing SACD Standard and I'm getting a new version 3 for a pretty $$$ to upgrade. It will take a month and 1/2 for it to come in since it's back ordered. I found out they are under staffed at the moment.