I've bought 2 Prima Luna amps and a JL Audio sub from Kevin. I live in Southern California, so I've been to his showroom 3 times. I've spent about 2 hours total in his presence and talked with him on the phone maybe 7 times about a variety of things.
Having said all that, here's where I come out: Kevin isn't for everybody. He's a bit eccentric. His eccentricity doesn't both me, but I could see how it would bother other folks. There is a way to talk with Kevin that works, and a way that doesn't. If you think that's lousy customer service, I'm not going to argue with you.
I will say that, IME, it isn't that difficult to figure out the best way to talk to Kevin, and if you do, I've found him to be cooperative, friendly, and even amusing. I am very happy with the products he sold me and he gave me excellent deals 2 out of 3 times. Also, I had an issue arise concerning a credit card matter (that was not his fault in any way) and he was a gentleman about it. So, IMO, Kevin gets reasonably high marks for customer service.
Yes, he is quirky. Yes, he can be abrupt. But his occasional abruptness is worth the price of admission, IMO.
I respect that other people have different views, and I have no intention of trying to change anyone's mind.
Happy listening.
Bryon
Having said all that, here's where I come out: Kevin isn't for everybody. He's a bit eccentric. His eccentricity doesn't both me, but I could see how it would bother other folks. There is a way to talk with Kevin that works, and a way that doesn't. If you think that's lousy customer service, I'm not going to argue with you.
I will say that, IME, it isn't that difficult to figure out the best way to talk to Kevin, and if you do, I've found him to be cooperative, friendly, and even amusing. I am very happy with the products he sold me and he gave me excellent deals 2 out of 3 times. Also, I had an issue arise concerning a credit card matter (that was not his fault in any way) and he was a gentleman about it. So, IMO, Kevin gets reasonably high marks for customer service.
Yes, he is quirky. Yes, he can be abrupt. But his occasional abruptness is worth the price of admission, IMO.
I respect that other people have different views, and I have no intention of trying to change anyone's mind.
Happy listening.
Bryon