Daveherm69: Since their purchase by B&W about 4-5 yrs ago, Classe is no longer a "CDN company" as you say...for true CDN stuff, check Anthem, Linar, Bryston....Classe is now a big international company and their warranty policy may not be as easy-going as it used to be. On the other hand, you can tell by their new products that the cash influx from B&W made them move up the ladder. Quality ladder I don't know but the look and price sure have moved up!
Is this typical Service?
I contacted Classe' and inquired about having my amp-Classe'Ten, and Classe'Four serviced.I suspect a problem with the amp although at the moment its working ok.
Classe' replied it would take a minimum of 4hrs to check out each unit at a cost of $75US.
I asked about the lifetime warranty and Classe' replied they would honour it provided I had the original receipts and boxes.
Does $75US(this is a Canadian copmpany)seem excessive and what is the big deal with the original boxes.Most people throw out the boxes after 14 or so years.
Is Classe' being fair charging over $600US plus shipping just to examine the amp and pre,or am I just an out of touch miser?
Classe' replied it would take a minimum of 4hrs to check out each unit at a cost of $75US.
I asked about the lifetime warranty and Classe' replied they would honour it provided I had the original receipts and boxes.
Does $75US(this is a Canadian copmpany)seem excessive and what is the big deal with the original boxes.Most people throw out the boxes after 14 or so years.
Is Classe' being fair charging over $600US plus shipping just to examine the amp and pre,or am I just an out of touch miser?