I would have to say one of the very best people I have ever worked with was Geoff Poor who owns Glenn Poor's Audio in IL as well as the sales director (I think or a key position) or BAT.
Had to be the best time I ever had at a Hi Fi Shop. Wonderful to talk to, worked thru everything you could want and even if its a long drive, its worth it.
Also the guys down at Oviation Ultimate in Indy. Seriously some of the most friendly guys I have worked with. I'm younger and they would show me everything in the store and work with you and weren't on a high horse and dismissed you because of age etc. Whenever I'm in Indy I have to always go there and visit.
There are some horrible places though. I think customer service on a good level is dying out. Either they don't think they need to do anything for you or they just want the sale. Happens a lot.
Even dealers will do it. Rather than talking about the gear why not turn it on and invite the person to listen? I thought that was what the hobby was about and not to just get a quick sale out the door.
Had to be the best time I ever had at a Hi Fi Shop. Wonderful to talk to, worked thru everything you could want and even if its a long drive, its worth it.
Also the guys down at Oviation Ultimate in Indy. Seriously some of the most friendly guys I have worked with. I'm younger and they would show me everything in the store and work with you and weren't on a high horse and dismissed you because of age etc. Whenever I'm in Indy I have to always go there and visit.
There are some horrible places though. I think customer service on a good level is dying out. Either they don't think they need to do anything for you or they just want the sale. Happens a lot.
Even dealers will do it. Rather than talking about the gear why not turn it on and invite the person to listen? I thought that was what the hobby was about and not to just get a quick sale out the door.