The buyer’s intentional choice to own tubed equipment and order and install tubes into said tubed equipment, regardless of the source of validated or non-validated quality of such tubes, of ARC or any other manufacturers’ products or components, means that the buyer understood the risks and was willing to take that risk and be knowingly responsible for the outcome, either positive or negative, of self-installing tubes. It could be argued that such tube replacement should have otherwise been performed by a qualified ARC service professional with ARC qualified tubes. The buyer has to accept the outcome of taking such risks when tube rolling. This is not the seller's responsibility, whose liability ends with potential replacement of a defective tube, provided it can be demonstrated quantitatively that the tube was in fact defective before installation. It is possible the ARC component was defective and damaged the tube.
I sell vacuum tubes. Buyer that owns an Audio Resarch VT1200 claims I sent him a bad tube
A buyer sent me a message saying that one of the EH 6922 tubes I sold to him was damaged (the driver tube) and that the bias circuit needs repair which will cost $500. The quick research I’ve done is that these amps are unreliable and that this can happen often.
Do you think I should be held responsible or is it the equipment that is not well designed and I shouldn’t be held accountable. Just want to hear your opinions on the matter.
Thanks.
Do you think I should be held responsible or is it the equipment that is not well designed and I shouldn’t be held accountable. Just want to hear your opinions on the matter.
Thanks.