2. misc-audio
  3. 1256064740

how do you ship?

i don't usually use (well, okay probably never) fedex, but a guy i just sold to wanted it fedex. so i took my preamp to kinko's to ship it and was told that fedex only insures up to $500? are you kidding me? i had this verified by fedex by phone. is this common knowledge? so how do you guys ship? i have always sent either usps or UPS and have never had a problem with either. as an aside, just last week i had some new Axiom HT speakers delivered to me. i watched as the fedex guy wheeled them up to the bottom of my stairs with a hand cart. then, as i am staring at him, PLOP goes my speakers face down on the sidewalk in their box. PLOP goes my speakers as he flips them end over end to the top of my 10 feet of stairs. luckily Axiom has great packaging so no harm done. but even from a customer service standpoint, WOW.
ratso1

Showing 4 responses by jax2

jax2
3,031 posts
 
To ship items over 500 dollars and have them fully insured, you have to either have it picked up by fedex or deliver it to a Fedex location, not a fedex/kinkos or an authorized place, but a fedex only store.

Hmmmm...yesterday I dropped off a box at Kinko's for overnight delivery insured for $2500. The clerk confirmed the insured amount, and it was shipped with $2500 of insurance, no questions asked.

jax2
3,031 posts
 
Wait a minute, are we talking Fedex, or Fedex Ground? The two companies, though having the same name, are managed and run entirely different from each other. I thought you were talking about Fedex (the air shipping company). If you are talking Fedex Ground, all bets are off. Let me be polite - those fu&*ers could break an anvil crated and strapped to a pallet!!! I've never had as many bad experiences with any one single shipping company as I have with FedexGround. I'm surprised Fedex would let their name be soiled by incompetent employees and management as has been demonstrated in my own experiences. i understand, some folks have been fortunate, but that has not been my experience, either as a shipper or on the receiving end. Sorry I didn't read the OP more carefully, but the description of the way the package was handled would have clued me in. It was Fedex (air) that I insured the package I mentioned earlier with. I have no idea what the insurance policies of FedexGround are, and don't really give a rats ass either as insurance with them is utterly worthless. Can you tell I don't like them!!!???
jax2
3,031 posts
 
Grant - I tried posting the same info yesterday but I guess you beat me to it. The caveat is that the link is to FedexExpress terms. I could not find anywhere in there which gives the terms for FedexGround and it is nearly impossible to find on the Ground website - I gave up. I think the best I could find was to consult the FedexGround terms of service, which I could not find a link to for lack of further trying. Here's some further input on the subject - just a random few from other chat sites complaining about FedexGround coverage, or lack thereof.

Some further input.

This thread echo's the $100 coverage limit.

More input supporting the same B.S.
jax2
3,031 posts
 
Here's some insight into what happens to your UPS package. Swamp, you are right about the sorting - those packages go through miles of conveyors sometimes and they are well above hard floors in a warehouse. That said, I've had terrible experiences with drivers with FedexGround handling packages poorly right at my door. Not all, but quite a few. Never happened with Express or USPS Priority (my personal favorite). UPS has been a mixed bag for me but largely I've had pretty good luck with them.
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