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Holo MAY KTE DAC/ Kitsune Hi FI, Lynnwood Washington

Have been looking for a new DAC for sometime now. I would like to thank all of you that have helped in my search. Recently,  I have watched a very nice review of the HOLO AUDIO KTE DAC from a reviewer, called Golden Sound. A very detailed and professional review.  After reading and viewing and listening, it seems that the aforementioned DAC is the best thing since sliced bread!!! It caught my attention.

My first thought, after going to the website, lets look up a few things. I read some of the covenants/warranty statements and came away with the thought, my God if I sneeze, they will void the warranty. Where is this item serviced in and out of warranty, and does it go back to China on your dime. No one addresses this. Any help in this area would be great. Robert TN  Thanks , AS USUAL!!

robshaw

Showing 2 responses by big_greg

big_greg
6,560 posts
 

I have no experience with the Holo DACs, but they seem to have a good reputation.  They have numerous customer testimonials on their website, including some related to repairs - 

https://www.kitsunehifi.com/customer-comments/

I own a MHDT Labs Orchid R2R DAC.  I bought mine second hand and when I received it, could not get USB to work.  I contacted them and let them know I was not the original owner and wanted to get it repaired.  Jiun (the designer) contacted me directly and diagnosed the issue and sent me a new board free of charge even though I had no warranty, not being the original owner.  Some of the best customer service I've ever received.  If service is one of your major concerns, they would be worth checking out.  You'll find a ton of favorable reviews.

big_greg
6,560 posts
 

Hopefully not getting off topic, but I would also add that if you're looking for a "natural" (less "digital"?) sounding DAC to include FPGA technology in your search.  I still have my Orchid in a second system, but replaced it in my main system with an Aqua La Voce S3 FPGA DAC.  The FPGA DACs are nice because most can be upgraded with new firmware and/or boards in the future.  As far as sound quality, the Aqua is a major improvement over the Orchid in terms of detail, but also in another price category.

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