All,
Just so that everyone is aware, we are the dealer that Ernie went through to have the upgrade done. I WANT TO BE PERFECTLY CLEAR: ALAN'S DECISION TO NOT DO THE UPGRADE HAD ABSOLUTELY NOTHING TO DO WITH FATHER & SON AUDIO. IT WAS HIS DECISION AND AS THE US DISTRIBUTOR, HE HAS THE RIGHT TO MAKE THIS DECISION.
Keep in mind that regardless of which dealer Ernie would have gone through, the EXACT same scenario would have occured as this upgrade MUST be done by the US distributor, dealers are only a contact/middleman.
Please don't let this reflect upon us, Father & Son Audio, as we have NO control over what Alan decides to do. Given what Ernie went through to get his player to Alan, maybe Alan should have done the upgrade, I don't know, at this point, I am not sure what the right answer is. However, Alan has to draw the line somewhere.
This is really a sucky situation, and I feel terrible about the whole thing. I am VERY sorry that this happened.
Paulwp and TWL are 100% correct in their summary/explanation of this situation, and I couldn't have said it better myself (except for TWL's statement that mods are simply a way to get more money out of folks, true sometimes, but NOT in this case).
Give me a call Ernie and maybe we can figure something out. I don't know what yet, but we can work on it together ;-)
P.S. PLEASE, PLEASE, PLEASE, ALWAYS be 100% certain as to exactly what you are getting when you purchase a product on the used market!
Best Regards...Mike - Father & Son Audio
Just so that everyone is aware, we are the dealer that Ernie went through to have the upgrade done. I WANT TO BE PERFECTLY CLEAR: ALAN'S DECISION TO NOT DO THE UPGRADE HAD ABSOLUTELY NOTHING TO DO WITH FATHER & SON AUDIO. IT WAS HIS DECISION AND AS THE US DISTRIBUTOR, HE HAS THE RIGHT TO MAKE THIS DECISION.
Keep in mind that regardless of which dealer Ernie would have gone through, the EXACT same scenario would have occured as this upgrade MUST be done by the US distributor, dealers are only a contact/middleman.
Please don't let this reflect upon us, Father & Son Audio, as we have NO control over what Alan decides to do. Given what Ernie went through to get his player to Alan, maybe Alan should have done the upgrade, I don't know, at this point, I am not sure what the right answer is. However, Alan has to draw the line somewhere.
This is really a sucky situation, and I feel terrible about the whole thing. I am VERY sorry that this happened.
Paulwp and TWL are 100% correct in their summary/explanation of this situation, and I couldn't have said it better myself (except for TWL's statement that mods are simply a way to get more money out of folks, true sometimes, but NOT in this case).
Give me a call Ernie and maybe we can figure something out. I don't know what yet, but we can work on it together ;-)
P.S. PLEASE, PLEASE, PLEASE, ALWAYS be 100% certain as to exactly what you are getting when you purchase a product on the used market!
Best Regards...Mike - Father & Son Audio