I purchased my own combo of units (DAC and amp) to use on a desktop/office set-up. I was fortunate in that I also had the opportunity to audition them at home before making the decision to drop hard cash. Yes the screen is hard to see and the remote is very simple but for ME being at eye level on a desk the functionality is fine and I have no issues with it. I preloaded a small tablet and dedicated it to the software when it was available but honestly never used it because it was not convenient.
My unit is 3 years old and works as good as the day I unpackaged it. It is a simple clean setup that sounds excellent. I understand some folks do not like the interface and I agree that some buttons and a knob would have been a good option to have. I also agree that no longer having access to the software remote is a real issue for folks and a lack of support is problematic.
As is though, with the basic remote the unit works fine as long as you have direct view of the screen up to 4ft distance in my experience. Fine for a desktop, not my choice for a larger or more distant set-up.