Thats super! Good for CAMBRIDGE! Good for you too.
ANTHEM is another one north of the border with outstanding customer service.
it's refreshing to hear about companies which take such a stance with their customer relations. A positive one. A posture which instills greater buying confidence, adds to their attractiveness in line with their competition..
In a time which many companies see 'support' and/or 'warranty' issues as a "When or if we get around to it"... or... a "Maybe
IF you can reach us"... and most of all, "Just where did you buy it from?", priviledge they convey to the consumer. it's like keeping the implied contract at time of purchase when or if necessary following point of sale, is like theyre doing you a favor.
Hogwash. Just come out and say, No warranty is implied. Buy with confidence based on our established rep, and at your own risk.
The more current or present theme is to allow other owners to support one another via some dicey on & off again, maybe, "online forum".
I think someone should present a website which posts such positive remarks about electronics companies specific to their positions on customer relations... accessibility, and timely results.
After finding out just how difficult it can be to even reach some 'makers' let alone, obtain even simple setup, or minor repair solutions, I now make it a point to contact the prospective 'maker' prior to purchase. period.
My ONLY exception to this rule is if the item is cheap enough to be seen as 'disposable'.
Companies should either, lower the prices of their products due to such limited support facilities, or hire and train more help
or, oh yeah, offer no such help.
Cambridge, seems to be on the exact right track. Good news travels fast
HOWEVER BAD NEWS TRAVELS FASTER!