I totally agree with onhwy. It wouldn't bother me one bit if the owner /passion behind a product was so in touch with their customers that they answered one of my threads about their product, especially if it was used and they weren't making a profit of the sale.
Bravo, Bobby. I had my eye on those same merlins, money permitting I may have bought them myself; after seeing your customer service and passion about your product, that sold me a little more on Merlins.
For those of you criticizing Bobby, would you rather an owner of a company just not participate in threads regarding their products? Would you rather they just sit behind a desk, punching numbers worrying about bottom lines? Are you upset with George because he actively participates in one of the longest threads here on Audiogon about one of the best preamps / bargains in hi-fi? I'm not, and quite honestly, I choose to only do business from here on out with people like Bobby from Merlin, George from lightspeed, Frank at Signal cable, Paul from Clear Day. These are all people who stand behind, and care about their products AND customers. Call a company like audioquest, or b&w, see who answers the phone. The owner / president? I think not. They're too "busy" drinking daiquiris on the beach.
Bravo, Bobby. I had my eye on those same merlins, money permitting I may have bought them myself; after seeing your customer service and passion about your product, that sold me a little more on Merlins.
For those of you criticizing Bobby, would you rather an owner of a company just not participate in threads regarding their products? Would you rather they just sit behind a desk, punching numbers worrying about bottom lines? Are you upset with George because he actively participates in one of the longest threads here on Audiogon about one of the best preamps / bargains in hi-fi? I'm not, and quite honestly, I choose to only do business from here on out with people like Bobby from Merlin, George from lightspeed, Frank at Signal cable, Paul from Clear Day. These are all people who stand behind, and care about their products AND customers. Call a company like audioquest, or b&w, see who answers the phone. The owner / president? I think not. They're too "busy" drinking daiquiris on the beach.