It is and excerpt from yesterdays "important notice" posted by Sumiko on Audiogon. It caught my attention because I was looking to buy some Sonus Faber monitors. I'm not sure how closely they're going to enforce the policy (the part about a proof of purchase from authorised dealer)but to refuse to sell parts for a product no matter the origin makes little sense to me. They usualy have hefty markup on parts and can order from manufacturer if needed. Anyway , maybe I've read too much into it but to me manufacturer has an obligation to support its product for a reasonable period of time.
Do not buy any Sonus Faber used
Sumiko just announced that
"IN ADDITION, SUMIKO WILL NOT SUPPLY PARTS AND/OR SERVICE FOR ANY SONUS FABER PRODUCT WITHOUT PROOF OF PURCHASE FROM A SUMIKO AUTHORIZED DEALER IN NORTH AMERICA ".
What a curious statement . Can you imagine Volkswagen refusing to provide parts for their own cars, no matter where they were bought? I do hope other distributors will follow. It would surely drive the prices down considerably on Audiogon for used gear.
"IN ADDITION, SUMIKO WILL NOT SUPPLY PARTS AND/OR SERVICE FOR ANY SONUS FABER PRODUCT WITHOUT PROOF OF PURCHASE FROM A SUMIKO AUTHORIZED DEALER IN NORTH AMERICA ".
What a curious statement . Can you imagine Volkswagen refusing to provide parts for their own cars, no matter where they were bought? I do hope other distributors will follow. It would surely drive the prices down considerably on Audiogon for used gear.