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Dissapointed buyer, item malfunctions experience?

I sold a nice CD player that functioned perfectly up to the time I shipped. Buyer plugs it in and only one channel works. Box looks like no mishandling occured during shipping.
I spoke to the buyer, ( really nice guy). I also felt really bad about the item not functioning properly. I was going to refund all ship cost and payment.

He actually wanted to keep the unit so we agreed to have the unit fixed at my cost and I pay for ship to and from authorized repair shop.

This is the first time I have had to pay to have anything fixed that I have sold. I have been lucky and should be grateful because every transaction is a gamble.

I am curious as to what others have done in this situation and what possible pitfalls might occur during the repair process.

What has been your experience and is there actually a set of rules we should follow when this happens?
thanks
Matt
shoe

Showing 1 response by aball

aball
2,016 posts
 
What happens is totally dependent on the type of buyer you get. Some people don't want to deal with anything so then a refund is in order, one guy fixed it himself, another split the repair costs with me, etc. Many buyers realize that things won't always be perfect and that buying used gear can have some consequences that must be dealt with. That is the tradeoff for the good price. :)

Pitfalls are everywhere - whether you fall in them or not is dumb luck. In my experience, there are no rules - every situation and problem is different. Most of the time it works out smoothly but it can drag on for a while before finally arriving at that point. Be happy you ended up with a nice and communicative buyer.

Arthur
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