First, with all the forums including our own it is tough to keep track of all the threads on other sites. I would have missed this one also if it wasn’t for a facebook message I received about it. When I don’t respond to a thread it is more than likely because I didn’t see it, or the topic was derailed to the point of being counterproductive.
Second, if it wasn’t for “Harry’s kid” there would be no VPI at all now. If I was in it for the money than I would have let my dad sell the company after my mom died. Furthermore, I would have accepted the future offer I personally received that started with the words, “how would you like to be able to retire tomorrow and go back to teaching?” VPI is in business because of my family, I love making turntables, and I love creating jobs for people to put their heart into their work. Also, if we were in it for the money I would have retailed the Prime at the suggested price of $6,000 as another person in the industry said, “you can get away with it, they won’t know the difference and that’s more margin in your pocket.” (paraphrased). We don’t roll… or spin that way.
Third, we are human! If you call VPI and you don’t get me on the phone that is because I’m already on the phone or legitimately pulled away for an actual reason. I’m in the trenches with my team. When someone calls either Marc, Jane, Lynn, or myself answer. If none of us do than either we were closed, already on the phone, or taking 2 seconds for lunch. If you don’t get us call back, I love talking to people and helping people with their turntable. We are closed for the Holiday and Marc and I are still answering emails the best we can while attempting to grab a bit of a holiday break. My whole team is dedicated and works around the clock, I haven’t even taken my new wife on a proper honeymoon yet!
Fourth, we have a very strong dealer network but they are still learning. We provide dealer training/certification to make sure the customers get the best experience from them. The VPI team tries to direct you to your dealer first since they should have the most intimate understanding of your purchase and circumstances. If the dealer is unable to help than VPI jumps more directly to help service, the situation. Keep in mind that my whole team has to figure out who is really having a problem with their dealer and who is trying to go around their dealer to ask for better price because of their “troubles” with the dealer.
@cerrot , I’m sorry you had a bad experience, I hope you give us a chance again someday to join the VPI family.
@slaw law please email me directly about any existing problems with your table, [email protected]
@autospec make a list of the parts you have to cannibalize from your other turntables and let me know what you're missing.
@stanwal @cohanbread and everyone else thanks for the support,
I think I covered everything mentioned but it is getting pretty late so I’ll leave off on this note. We have been around for almost 40 years and the plan to be around for another 40 years helping making product, upgrading product, servicing product, and loving music.
- MW
Second, if it wasn’t for “Harry’s kid” there would be no VPI at all now. If I was in it for the money than I would have let my dad sell the company after my mom died. Furthermore, I would have accepted the future offer I personally received that started with the words, “how would you like to be able to retire tomorrow and go back to teaching?” VPI is in business because of my family, I love making turntables, and I love creating jobs for people to put their heart into their work. Also, if we were in it for the money I would have retailed the Prime at the suggested price of $6,000 as another person in the industry said, “you can get away with it, they won’t know the difference and that’s more margin in your pocket.” (paraphrased). We don’t roll… or spin that way.
Third, we are human! If you call VPI and you don’t get me on the phone that is because I’m already on the phone or legitimately pulled away for an actual reason. I’m in the trenches with my team. When someone calls either Marc, Jane, Lynn, or myself answer. If none of us do than either we were closed, already on the phone, or taking 2 seconds for lunch. If you don’t get us call back, I love talking to people and helping people with their turntable. We are closed for the Holiday and Marc and I are still answering emails the best we can while attempting to grab a bit of a holiday break. My whole team is dedicated and works around the clock, I haven’t even taken my new wife on a proper honeymoon yet!
Fourth, we have a very strong dealer network but they are still learning. We provide dealer training/certification to make sure the customers get the best experience from them. The VPI team tries to direct you to your dealer first since they should have the most intimate understanding of your purchase and circumstances. If the dealer is unable to help than VPI jumps more directly to help service, the situation. Keep in mind that my whole team has to figure out who is really having a problem with their dealer and who is trying to go around their dealer to ask for better price because of their “troubles” with the dealer.
@cerrot , I’m sorry you had a bad experience, I hope you give us a chance again someday to join the VPI family.
@slaw law please email me directly about any existing problems with your table, [email protected]
@autospec make a list of the parts you have to cannibalize from your other turntables and let me know what you're missing.
@stanwal @cohanbread and everyone else thanks for the support,
I think I covered everything mentioned but it is getting pretty late so I’ll leave off on this note. We have been around for almost 40 years and the plan to be around for another 40 years helping making product, upgrading product, servicing product, and loving music.
- MW