Burned out hi fi salesman


Have any of you come across a burned out hi fi salesman? I was at my local dealer the other day and was talking to one of the sales guys. In my opinion he is damaged goods! According to him he has had all the equipment at different times one could imagine. He said that he came to the conclusion that all hi fi components are within 5 % of each other in terms of sound (All things being equal). The fact that he currently does not even OWN a stereo is not a good sign! How can you relate to your customers if you're not even into hi fi yourself? I would advise anyone to ask the sales person they are dealing with questions about his or her preference with repects to the equipment they themselves own. As I say, the gentleman I talked to was non caring, un-involved, bitter, etc... Don't make hi fi choices beased on the "Expert"advise of an individual such as this. The lesson for me? Ask questions about your sales person first........then ask about the various equipment! You'll have fun and make better choices! Cheers,

Nocaster.
nocaster

Showing 2 responses by bigjoe

ive alway's said that hifi is a hobby to us & business for dealer's.

Cinematic systems.

what are audiophile's at fault for,bad service & a poor attitude or snide comment's from owner's/salesmen,yep that'll fix them pesky customer's every time,i agree with your comment's about audiophile's being wishy washy but that has nothing to do with quality service.

you said audiophile's should stop worring about saving money & reward good service & stop being selfish all the time,what a stupid & self serving thing to say,stop trying to save money ! i wonder if you lead your life outside of audio that way rewarding good service as oposed to looking for the best price on home's,car's,furniture, ect.

IMO the veiw's you expressed in your post are exactly what's wrong in hifi with dealer's thinking we owe them a great life,if i walk into a show room & i'm treated with the slightest bit of disrespect or indifference i'm outta there never to return but if i'm treated like a valued customer then i'll look at what the dealer has to offer then it's up to him to sell me something.

i have a dealer near me who i like very much & after ive made my mind up on what i want i give him first dib's on making a sale,i tell him what i can get it for & ask for his price,if his price is close enough for me i buy it & if not im out the door with no hard feeling's.

the way i see it is that the dealer's who use the web to benifit their business are gracious & helpfull while the old school dealer's who refuse to jump onboard just keep getting angry & bitter,dont blame the customers blame the dealer's for not changing with the time's!

mike.

Cinematic system's,you asked how i know what i want without ever hearing it,your question would be spot on if we were talking about me trying to achieve a certian type of sound which i am not,for the most part im satisfied with my sound & im not one to pick apart every weakness in a certian peice of gear.

early on in this hobby i discovered that i liked the way mcintosh gear sounded & made a choice to build an all mcintosh rig,after i achieved that goal i chose to build different mcintosh rig's based around xrt 22 speaker's & ive done that several time's using all sort's of mac ss & tube gear alike.

i allready enjoy the way my rig sound's so my searching & buying of new gear is just to try different peice's & have fun at the same time & not to achive a sound i think i dont have or that i need.

dont paint me with the same brush used to describe time wasting tire kicker's or indecisive buyer's, i never ask my dealer what i need nor do i want to be informed by him of anything,i do all my own research before i even visit my dealer so i know as much as i can about the gear in question,i also orient myself as to what other dealer's are selling the same gear for & what that gear will be worth in a year when i want to try something new,when i visit my prefered dealer ive made my mind up on what i want to buy allready & i go there with the intent on laying down cash on the spot,no game's just business.

most of the time i agree with you on most issue's but your way off base here,you point out that putting a $90 driver into a cabinet is not all that time consuming refering to the mark up & i agree with that but dont fault me because i refuse to pay price's for any gear that would allow a salesman/owner to take his entire family to the bahama's for a week's vacation for simply running my visa thru the machine & making a call to order the gear.

a good salesman should know the difference between buyer's that need to be sold & buyer's that come to buy & be able to handle both with courtesy & respect & a smart businessman would rather have a potential customer waste hour's of his time answering question's as oposed to sending him away with a bad taste in his mouth to tell other's how poorly he was treated in that store.

it's called customer service & it's something that audiophile's have grown used to not getting but now over the last few year's with audiogon having such a huge presence for buyers,dealers & manufacturer's alike alot of buyer's are realizing that they dont have to be treated like tird's to enjoy the hobby & the dealer's with poor communication skill's & age old selling pratice's are really feeling the heat.

mike.