Bought a Krell KAV-300CD player used - it arrived and was clearly used - pretty dusty, etc. Unfortunately, it also wouldn't recognize the disc when inserted. FWIW, I don't suspect it was sold to me knowingly imperfect. Anyway, I contacted Krell - they didn't even ask for a serial number since the model itself was <5 years old and therefore still under warranty. Shipped the unit to them, they turned it around in two weeks, and when it came back I swear I could have sold it as NIB it was in such great shape - cleaned and polished, perfectly packaged, and repaired. The perfect service, no questions asked / no guilt for buying used stance, made me a strong believer. Some of the best customer service I've ever received.
Best Customer Service (Manufacturer)
There are many audio companies that are competing for our hard earned dollars. The impressive guys are the ones that stand behind their products. Nothing is more disappointing than the companies that "take the money and run". One of the notable good guys that take their accountability seriously is Bryston. They stand behind their products with an unheard of 20 Year Warranty. What are some of the experiences with Bryston and the other "Responsible" audio manufacturers?