2. best-of
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Best Customer Service (Manufacturer)

There are many audio companies that are competing for our hard earned dollars. The impressive guys are the ones that stand behind their products. Nothing is more disappointing than the companies that "take the money and run". One of the notable good guys that take their accountability seriously is Bryston. They stand behind their products with an unheard of 20 Year Warranty. What are some of the experiences with Bryston and the other "Responsible" audio manufacturers?
dr_

Showing 2 responses by jaica

jaica
81 posts
 
I purchased a second hand Herron Audio Phono section. Steve Herron himself answered my e-mails and confirmed the unit I purchased had two resistors added to reduce gain. He informed me all I needed was to cut them out.
jaica
81 posts
 
I also have a Camelot Technologies Lancelot phono section section. I wanted to increase the gain in my unit and Mel Schilling took my unit and replaced two resistors free of charge (including shipping)to increase the gain 10db. I find his attitude outstanding, this is a cheap way to get word of mouth advertising.
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