My 2 cents: Shipped a Carver tuner that was damaged in transit by UPS. Would have to look back at my records but it took almost two months of phone tag (I am out of town frequently due to work); which was very difficult to accomplish. I had to furnish all kinds of info. ie. cost new, cost used, cost to replace, etc.... and on and on. They eventually paid the insurance price to the buyer, he came out very well and they still sent the tuner back to me? Would advise patience and persistence, and keep all copies of everything. Best, Charlie
Anyone ever have claims for damage with UPS?
I recently shipped some Martin Logan Aerius in their original boxes via UPS and they cracked both of the side rails on both speakers! There is some dispute whether the box and packing material meets their guidelines. They were insured, taped in four different spots with strapping tape, but the just got abused buy them. Any hints on how to deal with them? It's not over yet, but I am not hopeful.