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Another UPS oops thread

Recently sent a package UPS COD at customer request. I don't normally use UPS because of the OOPS factor, but did it this time anyway. Figuring that enough time had elapsed for the money to get back to me, but hadn't, I went to the local UPS office to find out where the money was. Local help did NOT know how COD money gets back to sender. Local supervisor did not know either. They did know how to use the phone though. Someone there told them that it likely comes back by US Mail. UPS website is no help either.
Anyone out there know how UPS COD money gets back to sender?

Moral of the story is that UPS has one less customer now, though it makes no real difference. FEDEX is a far superior company, though things can get damaged there too. But at least the counter help know how the company works.
sharri

Showing 2 responses by sharri

sharri OP
90 posts
 
I at least got an answer from customer service email stating that COD returns come USPS and take at least 10 days. Of course my UPS address is different from USPS (PO Box), so it'll be long and drawn out. At least it's not a great deal of money.
FEDEX does not do COD with FEDEX GROUND. With FEDEX Air, you get your money the next day. FEDEX seems to be a much more efficient company that knows customers are their business.
sharri OP
90 posts
 
I've had nothing but good luck with Fedex, mostly air. After the other day at UPS, never again. And all those tales from Brain just confirm that decision.
Nothing is perfect and humans are humans, but some companies just do a better job.
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