Another UPS oops thread


Recently sent a package UPS COD at customer request. I don't normally use UPS because of the OOPS factor, but did it this time anyway. Figuring that enough time had elapsed for the money to get back to me, but hadn't, I went to the local UPS office to find out where the money was. Local help did NOT know how COD money gets back to sender. Local supervisor did not know either. They did know how to use the phone though. Someone there told them that it likely comes back by US Mail. UPS website is no help either.
Anyone out there know how UPS COD money gets back to sender?

Moral of the story is that UPS has one less customer now, though it makes no real difference. FEDEX is a far superior company, though things can get damaged there too. But at least the counter help know how the company works.
sharri

Showing 1 response by glen