I have a question a bit tangential to the original. As a reciever of the goods how can you get to deal with the shipping company directly? I've had several things damaged that were fully paid for and in all cases the claim money went to the shipper. the guys i've been dealing with have always been good at sending the check on to me so far. However, in one case the shipper settled for cabinet damage but didn't address the damage to the amp (it needed to go back to the manufacture/shipper for a check on an awful hiss) i got to eat that part. That amp was packed in about 2 inches of dense foam and still managed to recieve a half inch deep dent in a particle board cabinet.
Advice on how to get FedEx to pay up on damage
HELP! I recently shipped a subwoofer via FeEx ground. I put it in a heavy box with a lot of packing around it including about 6 inches of padding on the top because the speaker and grill are on the top. I marked the box all around with bright red arrows labeled "this side up" since it was very heavy and turning it over could damage it. Guess what. The grill and speaker were damaged and FeEx is claiming it was not properly packed. I figure they turned it over. Does anyone have any advice on how to proceed with this? I have spent hundreds of dollars shipping via FedEx recently and this is the first problem I have had. This is complicated by the fact that the speaker is now 2000 miles from where I am. Any thoughts?