Zu - An act of generosity I'd like to share.

I recently traded my Presence loudspeakers (end of January) for a pair of Definition MKIII’S and was lucky to have them delivered and set up by Sean and Christian(Zu Audio) during their recent cross country tour. Unfortunately the cabinets were accidentally damaged. Sean told me they would replace them but not exactly sure when, the 3’s being an upgraded speaker. A few weeks later I received an email from Sean asking if I would be available March 16th that they would be coming back east and could deliver another set of speakers. Not expecting this to happen that quickly, my response was absolutely I’d be available. Two weeks later I received another email from Sean stating your new Def 4’s are scheduled to go into production what finish would you like? Taken back by that statement I immediately got on the phone and called Sean. A new pair of Def 4’s ???

First let me briefly explain we have a medical fragile special needs 13 year old daughter who requires continuous care from either my wife, myself or a nurse, which renders our social life non-existent.

Sean's response was I saw the happy life you and your wife provide for your daughter, I’d like to do something nice for you guys, when you sit down at the end of the day to listen to some music your going to enjoy it a lot more with a new pair of Def 4’s and not to worry financially I am donating them to you.
A very kind gesture in these hard economic times. Again a story I wanted to share.

I'm very impressed by their generosity. My hat is off for Zu Audio! Thanks for sharing.
KUDOS to ZU, for that random act of kindness! Sometimes it's GOOD to reap what you sow!
Wow, that's awesome!! Love hearing stories like this. What the world can use is more good hearted people like that!

Loved my two pair of Zu speakers, and thinking of ordering another pair in the future.

Enjoy your new speakers!!!
Amazing act of kindness, thoughtfulness and I agree, hats off to the Zu crew for their caring and generosity.
Three cheers for Zu! Sweet.
Thanks for sharing your story. So often these acts of kindness and generosity are overlooked.
I have a pair of Soul Superflys and have exchanged some emails with them. Your story doesn't surprise me. They are class acts.

I had the pleasure to meet them both and they are truly first class people.
Irwwin, thanks for sharing...enjoy your Def4's.
I always stop and speak to Zu at all the shows, great people and now I see their hearts are as full and true as their personality.

I am very happy for you.
This is indeed lovely and kind of ZU! My appreciation extends for what you do for your daughter as well; I am a social worker who works in the special needs field and know the frustration and the joy you face daily. Glad the music is a part of your lives.
I have been blessed with kindness of friends made here in the past and glad to see others enjoying good hearted audiophiles like I have. ENJOY!
As current owners of Zu Def2s soon to upgrade to 4s myself, and my positive experience of the company, both in the quality of their product, and prompt friendly response to emails esp. with Sean, this story really backs up my view that they are an A-1 company to spend one's hard earned cash with.
This is what life is for, friends!!! Very nice!!!
Like Franks, your story does not surprise me. I have had Zu speakers for several years. I have found the people who work at Zu, especially Sean, to be a class act - generous, almost to a fault.
Love to hear stories like this. What an amazing act of generosity by Zu, especially in these difficult economic times.
Thanks for sharing your story with us. Special thanks to the good people of Zu. This is a hard time for hi-end audio which makes this act of generosity even more heartfelt.

That is one very nice, warming story that could soften the heart of many a jaded audiophile. Enjoy your new speakers and great job Zu Audio.
This act of kindness gives me hope for us all. Enjoy your new Def 4s and the music they bring to you and yours.

I've always liked their cables: now I like them more.
yeah, I have to side with all other members & also state that this was a magnificient gesture on Zu Audio's part. I've seen them at the RMAF & also heard their speaker at the live concert in the atrium but never thought too much about their product thus far. Someday I'll take more time to listen to them but in the meantime the folks @ Zu have shown us a magnanimous gesture that seems to have come from their heart. well done, Zu Audio!
Awesome gesture!

Thanks for sharing that!
Gives one hope in humanity, well done Zu!
my best to all of you!

Class act as always.
Nice pay it fwd Zu - a story like this will encourage me to look at Zu more closely when I ecide to move on from my current speakers. The personal touch such as this from a manufacturer/dealer is almost non-existant these days. Thank you for sharing Bufford T. Do you carry a big stick?
Nice going Zu!
Irwwin, lots of luck to you and your wonderful family. Enjoy those speakers!
The people at Zu are first class and it's stories like this that go to prove that. Class act they are and congratulations on your new speakers! I hope the entire family gets to enjoy them. Great story, thank you for sharing.
These guys also excel at small acts of kindness. Had a small problem with some Mission speaker cables that my own ignorance was responsible for (I'd never seen locking bananas before). Called Zu for help and they tossed the replacement connectors I needed in the mail pronto. Not even a discussion of a charge for it since they had some extras lying around. Good guys.
Outstanding. What a blessing...
one day i will buy some Zus, and this story will be part of the reason why.
Just another thank you to Zu-they represent what the industry can be. And I'm so glad you and your wife will be able to enjoy the new speakers. I was a respiratory therapist for 30 years and worked with children who had cerebral palsy and muscular dystrophy, and with their parents,so I have some small idea of how much the two of you sacrifice to care for your daughter- make sure to make time to listen to the speakers because you two need some time for yourselves!