Hello, @2020matters,
In essence your six (or so) steps aren't too dissimilar from mine.
I had found no documentation of the fact that the central point of buying is not the (dedicated, desktop) Qobuz app - but always their site in a browser.
I cannot always reliably get to your step 4.
But when I can, I always see the same results at (your) steps 5 and 6.
However…
If I can mange to get past your step 5 - but only by using PayPal - I almost always get taken back to the 'Discover' or 'Download' page with no way to complete the purchase.
I have to think that this is a bug intimately connected to the credit card failure and that cookies and variables are getting improperly set when anyone tries to use a credit card which confounds the rest of the session and removes any chance of success!
If I ever can (who knows that obscure combination of circumstances I either encounter or engineer myself!) I can see a 'Retrieve my downloads >'. That always fails.
Or I go to My account (top right) > My Purchases (left sidebar) and see both items in my account and 'Nothing found'.
I suspect that those times when I have been successful have always been:
- when starting afresh after say 24 hours have passed
- when using FireFox
- and when not 'polluting'/'interfering with' the expected process by not trying to use a credit card, and selecting PayPal first
I don't believe this is satisfactory; nor that it's good for Qobuz - not least because they must definitely be losing sales.
Sébastien tries to be helpful. But many of his responses are templated and I can't seem to get to a source at Qobuz whose primary responsibility it is to take careful note of what's happening, investigate it and offer some sort of estimate as to when it'll be fixed - aside from the fact that we know that credit cards no longer work, and that we absolutely should not try to get around it by using a VPN.
Thanks again; good luck - and please do post updates here :-)