Several months ago, I reached out to VAC and found them to be very responsive. I spoke to Kevin regarding his phono upgrade for my newly acquired Master preamp, and I was still holding onto my Signature MkIIa SE preamp. He was very accommodating and informative as were his staff. Afterwards I exchanged several emails as well, so I guess I’ve been lucky.
VAC and Kevin Hayes are totally unresponsive. What's up with that?
The VAC Rennaissance Signature is the best preamp I've owned, and I've had some really good ones over the years.
Because I like the preamp so much, I tried to contact Kevin Hayes at VAC and inquired about possible factory upgrades to the unit.
I sent the serial number, then he replied and asked for top-off photos, so he could determine which version I owned. I sent photos and then nothing...
Every 2-3 weeks, I sent a polite, follow-up emails and heard nothing. This has been going on since the first week of September...
At this point, even if anyone at VAC ever did reply, I might be reluctant to send them my preamp for fear that they'd have it for months and months and months or that I'd never hear from them again.
Anyone else have problems with getting in touch with VAC?
Thank.