Aurender Conductor app reliability and user experience


I'm on the fence about buying an Aurender A200 streamer+DAC. I auditioned one using an identical system I have at home (Moon 340i and Dynaudio Contour 20i).  I really liked what I heard in the store, the DAC is transparent and does a great separation of vocals and instruments. I used the app on an iPad and looked/worked ok.

The app is so downvoted in the app store and have read a couple of complaints, that I'm doubting the quality of the software. I used Roon for two years, but I stopped using it because of the price. Right now I'm mostly using Tidal Connect and using a Blusound Node 2i as a streamer.

What has been your experience with the Conductor app? Can you use it on an iPhone? Is it kind of mandatory to use an iPad?

robertkpax

Showing 1 response by mediaferret

I use Aurender's Conductor app on an Android phone. I really do not like the app much at all. For me, the user experience is just not very good. It has a lot of usability issues that could be worked out with better product design and management. I wonder if they build the app in house, or outsource it.

It is a disappointment, because overall my new N150 seems to be working well in my system. It's just that the software lags far behind the hardware. With a premium product such as this, neither the hardware nor the software should be subpar,

Personally, I might set the bar higher than some when it comes to assessing if an app is well designed or not. I also use the BluOs app on my phone. Many people seem to like that app. I am not one of them. However, I would say that I find Bluesound's app to be substantially better than Aurender's. My hope is that Aurender reaches the same conclusion, and steps up their customer experience game. 

BTW I provided this feedback to Aurender, but received no response. I was a bit saddened by this, especially as a new customer who was trying to provide input that might help with future iterations of their product (and just spent $$$).