2. speakers
  3. 1347491490

What would you do?

I just received a pair of speakers that I have been waiting 6 months for delivery on. One of the mid drivers cone is dented probably because the manufacturer forgot to put plastic protectors they normally use to avoid these issues. My dealer offered to come to my house and replace the mid drivers in both speakers. Is this acceptable? Should I get a new pair of speakers? They cost me $50,000.00.
128x128elescher
rlwainwright
1,904 posts
 
If the mfgr. touts the speakers as having hand-matched drivers, you need new speakers. If not, then replacement drivers installed at your home should do just fine...

-RW-
s7horton
1,077 posts
 
Even if they are hand matched, the manufacturer should have record of this, and obtain drivers that meet the specs yours originally did. In which case they could be installed by the dealer. I would not expect two new speakers because one cone came damaged.
plato
1,543 posts
 
I agree with S7horton. It should be certified from the manufacturer that you are getting a set of matched drivers.

You could order another new set and have other more offensive shipping damage. Then what? I'm assuming the speakers are not that light or easy to ship...
rok2id's avatar
rok2id
7,820 posts
 
It never ceases to amaze how quickly the members of this site will 'forgive' and 'understand' any outrage, screwup or lack of quality control, as long as the culprit is a so-called high-end manufacturer, and the MSRP is sufficiently outrageous.

$50,000 for a damaged speaker after waitng 6 months!!!
I wonder what the reaction here would have been if it had been a POLK speaker!

In the same vein, I have noticed that there seems to be a lot more problems with the high-end stuff than there is with 'mid-fi' equipment.

Audio is the only hobby where this is accepted. My Rolls Royce arrived with a cracked windshield?? Yeah, Right.

Return the speakers and buy the Polk LSIM 707 and get a BMW 5 series with the change.
Peace.
More to discover