VPI Service - I'm impressed

I want to praise Mike at VPI. Misplaced the rubber washer for the spindle on my Classic. Sent an email late yesterday (Sunday) asking VPI that if I called with my MasterCard #, if they could send me a replacement. I know it's an insignificant item that probably costs 25 cents, so I wasn't holding my breath for a response. Most manufacturers and dealers would treat my request as a nuisance and either wouldn't respond at all or they'd at least take their sweet time doing it. Not so with VPI. Mike sent an email at 8am asking for my address so he could drop a washer in the mail. I love my Classic and I love VPI's service!